SHIPPING AND RETURNS: HOUSE OF VAPE
Most orders made between Monday to Thursday will be shipped out next business day and usually in 24 hours or less.
Most orders made on Friday will be shipped out Monday or if government holiday, the next business day.
Most orders made on Saturday or Sunday will be shipped out first thing Monday morning.
Regarding Pre-sale/Pre-order Atomizers Of Any Kind: No cancelations or refunds will be made after purchase unless product arrives DOA for any atomizers(includes all tanks, RBA, RDA, cartomizers or any other type of atomizer unit)
Regarding Presale/Pre-order of Batteries: No cancelations or refunds will be made after purchase unless the product is defective or you are within the 30-day guarantee as stated below under battery warranty section.
If you have other items in your order included with a presale item they will not be shipped until presale item is in stock.
Presale release date is expected date only and if the supplier is late with shipment the order will go out when shipment received.
By purchasing a presale item you agree to above terms and will not be able to cancel an order or be eligible for a refund.
You may return most new, unopened items within 24 hours of delivery for exact replacement of the product only if you received a defective, DOA or incorrect product. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or DOA item).
If your product is defective, you may be able to return it for an exchange. Items that show signs of wear or use may not be returned. Atomizers of any type, Cartomizers, and discounted items may not be returned unless Dead On Arrival (DOA) and the customer must notify us of DOA hardware within 24 hrs of receiving shipment to qualify for an exchange. E-Liquid cannot be returned or exchanged.
Returns are handled on a case-by-case basis and authorized at our discretion.
Non-defective returns are subject to a 20% restocking fee.
How To Start Return Process
If you need to return an item, simply log in to your account, view the order using the “Orders” link under the My Account menu and click the Return Item(s) button.
We will notify you via e-mail once we’ve received the above return request.
After we receive your return request we will let you know what we need you to do.
If applicable we will contact you and provide you a shipping address to return the item.
DOA ONLY WARRANTY FOR ANY TYPE OF ATOMIZER:
All atomizers, cartomizers, and items on sale, clearance, or otherwise purchased at a reduced price such as with a coupon code come with a DOA (Dead On Arrival) Warranty ONLY. This means that the product will only be replaced if it is found to be defective when it arrives at the customer. All DOA Warrantied items must be inspected and tested by the customer upon receipt and the customer must notify us within 24 hours of the time-stamped delivery if a product is found to be defective. Replacements or Refunds will not be given if we are not notified immediately. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.
NO WARRANTY ON E-LIQUID:
All E-Liquid orders are custom filled during the order fulfilment process. Therefore, once your E-Liquid order has been filled, the purchase is complete and cannot be returned or refunded even if it has not been shipped from our facility or received the customer. Also, due to the consumable nature of these products and the inability to reuse or resell once they have left our facility, returns or refunds are not allowed for any type of Eliquid ordered.
30 DAY REPLACEMENT WARRANTY FOR BATTERIES, CHARGERS, AND MOD DEVICES ONLY
If product failure or defect occurs within 30 days of the product being delivered to the shipping address on the order, the customer should fill out a return request on our website as noted under the second paragraph “How to Start Returns Process”. If return request or other notification is not received within 30 days, the customer will not qualify for product replacement regardless of when the product failed or was found to be defective. In order to qualify for product replacement customer may also be required to return the defective product at their own expense before the replacement is shipped out. Once we receive the product and it is determined to have failed or is defective, a replacement will be sent out at our expense or a store credit for the full purchase price of the product will be applied to the customer’s account if preferred by customer or if product is no longer in stock or otherwise available. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.
House of Vape is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or its function or compatibility please contact us before placing your order. We are more than willing to provide a further product description, clear up any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package, and IF YOU CANCEL A PREPAID ORDER A 3.5% charge will be cut from the total amount as TRANSACTIONAL FEES. We will certainly fix any mistakes that we have made, but we must be notified in a timely manner.
INCORRECT DELIVERY ADDRESS:
It is the responsibility of the customer to enter the correct delivery address for products. If you have entered an incorrect mailing address, then please get back to us as soon as possible, and if the package has not left for delivery, we will edit the mailing address.
All other warranties and exchanges will be handled on a case by case basis and are subject to our determination. To the fullest extent permissible pursuant to applicable law, House of Vape disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. House of Vape does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. House of Vape does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.